Shipping Policy

Last updated: October 3, 2026

Thank you for shopping at luxuriouspaws.com. This policy explains our order processing times, shipping charges, and how to obtain assistance with your shipment.

Shipping Destinations

Available shipping destinations are displayed at checkout. Enter your delivery address to view the shipping options available for your location.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays.

Processing time is the time required to prepare your order before shipment and does not include carrier transit time.

Personalized items, preorders, and products requiring additional preparation will have their processing or estimated shipment times displayed on the applicable product page before purchase.

If an order requires additional processing time, we will notify you by email.

Shipping Rates

Shipping costs are automatically calculated at checkout based on your order and delivery address. Available shipping options and the total shipping charge are displayed before you complete your purchase.

Shipping charges are separate from the price of the products unless a free shipping offer applies to your order. Any applicable free shipping requirements or restrictions will be stated with the offer.

Shipment Confirmation and Tracking

Once your order has shipped, a shipping confirmation email containing your tracking information will be sent to the email address provided at checkout.

Tracking updates may not appear immediately after shipment. Please allow the carrier time to scan your package and update its tracking system.

Shipping Delays

Weather, holidays, and carrier disruptions may affect delivery.

If we become aware of a delay affecting your order, we will notify you by email and provide available information about your shipment.

For concerns about a delayed shipment, please contact customer support using the contact information provided in your order confirmation email. Include your order number so we can assist you.

Shipping Addresses and Order Changes

Please verify your shipping address before completing your purchase.

To correct an address or request an order change, promptly contact customer support using the contact information provided in your order confirmation email. Changes may be possible before shipment but cannot be guaranteed once processing or dispatch has occurred.

If a package is returned because of an incorrect address or unsuccessful delivery, we will contact you to discuss reshipment or any applicable refund. Any additional shipping charge will be disclosed before reshipment.

Lost, Missing, or Damaged Shipments

If your shipment appears lost, is marked delivered but cannot be located, or arrives damaged, please contact customer support using the contact information provided in your order confirmation email. Include your order number and a description of the issue.

For damaged shipments, please retain the packaging and provide photographs of the packaging and affected items when available. We will investigate with the carrier and advise you of the appropriate resolution, including replacement or refund where applicable.

Returns and Refunds

For return eligibility and instructions, please review our Return Policy.

For refund terms and processing information, please review our Refund Policy.